Terms and conditions.

This store is operated by Brave Particle, Unipessoal Lda, a company registered in Portugal, with registered office in Matosinhos, Portugal.

Brave Particle, Unipessoal Lda · NIF 518834719 · info@braveparticle.com

Products are sold at three stated speeds: in stock (dispatched within 48 hours), made to order (produced after purchase, about 10 days), and made to measure (produced from the measurements you provide, one to three weeks depending on the production speed chosen). The applicable speed and estimated production time are stated on each product page and at checkout before you pay.

An order is accepted when we confirm it by email. We may decline or cancel an order in case of manifest pricing error or unavailability, refunding any amount paid in full.

Prices are in euros and include VAT at the applicable rate. Payment is taken at checkout by card (processed by Stripe) or MB Way. We never store full card details.

We deliver across Europe. Shipping is free on orders above €250; otherwise the cost is shown at checkout. Delivery estimates are production time plus carrier transit and are stated per product.

For ready-to-wear items, you may withdraw from the purchase within 14 days of delivery without giving a reason (Decree-Law 24/2014). Items must be returned unworn, with labels attached; return shipping is borne by you unless the item was wrong or defective. Refunds are issued to the original payment method within 14 days of receiving the return.

Made-to-measure and personalised items are exempt from the right of withdrawal under art. 17.º of Decree-Law 24/2014 (goods made to the consumer's specifications). This is stated on the relevant product pages before purchase. In their place we offer the fit promise described in clause 6.

For made-to-measure pieces we offer one adjustment free of charge. If the fit is wrong due to our error, we remake the piece at no cost. Contact us within 30 days of delivery to arrange either.

Nothing in these terms limits your legal rights regarding the conformity of goods under Portuguese and EU consumer law.

Complaints may be submitted through the Portuguese electronic complaints book: livroreclamacoes.pt. For alternative dispute resolution, consumers may resort to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (cniacc.pt) or the consumer arbitration centre of their area of residence.

These terms are governed by Portuguese law. Mandatory consumer protections of your country of residence remain unaffected.